In today's competitive business world, it has become imperative for every business to go the extra mile to amaze its customers and convert them into potential buyers. Our Click-to-Talk support service integrates Lean Six Sigma principles to eliminate Non-Value Add (NVA) steps, accelerate query resolution, and align service responses with CTQs identified from Voice of the Customer (VoC) insights.

From providing self-service to product guidance, our customer service executives function as your second team to provide your customers all the help and support they may need while browsing your website, purchasing your products, or availing your services. Our multi-tier click to talk support services make your customers' journey simple, secure, and faster, increasing your conversion and enhancing your customers' online experience.

Our Click to Talk Support Services

At Flatworld Solutions, all services follow standardized operating procedures (SOPs) and use real-time dashboards to track VoC-defined outcomes across support tiers. With state-of-the-art IT infrastructure, a highly experienced team of customer service executives, and customized services and solutions, we help companies and their customers easily reach out to each other in real-time for hassle-free support, continuous service delivery, and seamless communication.

Product and Service Support

Our agents follow CTQ-validated scripts to guide customers through decision-making, thereby improving satisfaction and reducing the need for clarification calls.

Inquiries and Grievance Resolution

Escalation paths follow SOPs aligned with First Call Resolution (FCR) goals, ensuring root-cause triaging and improved customer retention.

Lead Generation and Follow Up

Our team at Flatworld Solutions converts customer inputs into prospect data using structured data capture protocols and Customer Value Add - Business Value Add - Non-Value Add (CVA-BVA-NVA) mapping. Our powerful tools and technology capture a wealth of information about every visitor, including their IP address, reference address, product requirements, and service expectations for future sales and follow-up calls.

Technical Support

Technical issues are handled via Define, Measure, Analyze, Improve, and Control (DMAIC)-trained agents who use (Poka-Yoke) error-proofing techniques to deliver step-by-step guidance. We provide your customers with all the necessary information and remedial steps to troubleshoot them.

Order Management/Verification

Order workflows are documented and controlled under Lean-compliant checklists, ensuring order accuracy and minimizing rework. Our click-to-talk team stays tuned to provide your customers with the right services at the right time for increased business growth and customer loyalty.

Benefits of Our Click to Talk Support Services

Whether you want to provide your customers with high-contact engagement or ensure seamless service delivery, Flatworld Solutions click to talk service is a fantastic way to provide real-time business assistance to your customers. Our click to calling support services can help you -

Gain a competitive edge over your rivals

Reduce overall service delivery costs

Improve online sales through VoC-to-CTQ mapped interactions

Reduce cart abandonment using standardized, multi-tier service flows

Fasten your service response time

Enhance your product and service delivery process

Industries We Cater To

With rich industrial expertise and more than 20 years of hands-on experience, we provide our expert click to talk services to a large number of clients across various industry verticals. These include -

Agriculture

Automotive

Chemical Industries

Banks and Financial Services

Brokerage Firms

Educational Institutions

Food Industry

Hospitals/ Healthcare Institutes

Hospitality

Information Technology

Pharmaceutical Industries

Retail & Ecommerce

Technology

Telecommunications and Media

Travel and Logistics

Why Outsource Click to Talk Support Services to Flatworld Solutions?

Flatworld Solutions is India's leading click to talk support service provider offering expert, real-time customer support services to several global organizations. Powered by a highly experienced and dexterous team of customer service executives, we, over the years, have carved a niche for ourselves in the industry and are touted as one of the most reputed click to talk support company.

We use the most advanced software and technologies to provide your customers with real-time support for hassle-free services and timely resolution of all their queries and concerns. Our prompt services and solutions can help you simplify your customer journey, making their web browsing experience safe, fast, and cost-effective. Outsource click to talk support services to us and enjoy -

Affordable Prices and Plans

Our click to calling support services are available at the most pocket-friendly prices. This helps you to improve your services without significantly increasing your overhead costs.

100% Data Security

Our ISO/IEC 27001:2022–certified processes and control mechanisms protect customer data integrity and ensure full traceability.

State-of-the-Art Tools and Technology

We use industry-leading software and technologies to provide your customers with world-class click to talk support services - one that's easily accessible and seamlessly approachable. With built-in CRM tools, our software helps us capture your customers' information for effective lead generation and future follow-up.

Instant Access to Thousands of Certified Customer Care Executives

All agents are trained in SOP-driven engagement, ensuring consistent delivery quality and minimized resolution variance.

Multi-lingual Support

Our click to talk support executives have multi-lingual proficiency. Fluent in various native languages, our executives provide expert assistance to your customers across all boundaries and geographies.

Tailored Solutions and Services

We tailor our services as per your business needs. Our customized solutions enable us to effectively meet all our clients' needs and requirements.

24/7 Availability

Our click-to-talk service support agents provide 24/7 availability, backed by global delivery coverage and CTQ-mapped shift models, ensuring uninterrupted business continuity and complete customer coverage at all times.

Complete Peace of Mind

With us, you never have to worry about your business' customer support needs. Our click to talk support service is the easiest and most effective way to provide real-time help to your website visitors, address all their concerns, and convert them into your potential customers.

Other Services You Can Benefit From

Phone Answering Services

Product Information Request Services

Omnichannel Contact Center Services

Virtual Receptionist Services

Client Success Stories

FWS Provided Chat Support to a Leading Firm in the UK

A leading packers and movers firm from the UK required lead generation and chat support services. We delivered high-quality, timely, and cost-effective services.

FWS Provided Lead Generation Solutions to a Leading Financial Services Company

A leading financial services company required accurate financial lead generation services. We provided high-quality and cost-effective services.

Client Testimonials

The team is always very professional and quick to respond. I highly recommend this company!

President, Plumbing, HVAC, & Local Marketing Company, CO

More Testimonials

Outsource Click to Talk Support Services to Flatworld Solutions

Flatworld Solutions provides Click-to-Talk support powered by Lean Six Sigma governance. It is designed to deliver measurable improvements in resolution speed, conversion, and customer experience. By running a fully functional customer service desk for you, we strive to be your digital partner in success, helping you leverage the power of technology to address all your customers' queries in real-time for increased business revenue and customer loyalty. Let’s co-create SOP-aligned workflows that convert queries into qualified outcomes.

Get in touch with us today to attain unmatched business proficiency and show your customers that you care for them.