Consumer Product Support Services
Drive repeat purchases and elevate brand affinity with structured, multilingual product support—available 24/7, starting at just $ 8 per hour.
Providing pre and post-sales support shouldn’t disrupt your cost structure. At Flatworld Solutions, we provide process-optimized consumer product support that reduces operating costs by up to 35% while enhancing First Response Accuracy (FRA) through continuous adherence to Service Level Agreements (SLAs). Our multilingual agents provide personalized, empathy-driven service that directly improves Voice of the Customer (VOC) scores and reduces ticket escalations.
Flatworld Solutions is touted as the best consumer product support service provider, whose top-notch consumer product support services command attention from all quarters. Our Lean Six Sigma approach ensures every customer interaction is mapped to Critical to Quality (CTQ) metrics, such as Customer Satisfaction Score (CSAT). We collaborate with agents who possess expertise in product research and support, enabling us to meet the expectations of our consumers. This way, your customers will have the best experience from the moment they land on your eCommerce site.
Consumer Product Support Services that We Offer
As a reputed consumer product support service provider, FWS carefully interprets the client requirement in and offer a robust consumer product support services to improve the service levels and outreach. Being a leading consumer product support company, we offer the following solutions through multilingual experts -
Bilingual Chat Services
If you want agents proficient in a primary language and an additional language to serve clients in the best way, we have you covered. Our agents are trained in empathy-based scripting and tone modulation, which has improved bilingual customer satisfaction rates by 28% across eCommerce platforms.
Multilingual Chat Support Services
If you need a bilingual agent to assist consumers through a chat window, you can count on us. We have speakers who are well-versed in 40 European and Asian languages to assist the consumer on shopping sites. With regional language expertise and cultural fluency, we reduce Average chat Handling Time (AHT).
Pre-sales Services
Our agent will review what the consumer queries before weaving custom marketing content that will inspire them to buy. We will help the client achieve their expectations by developing the initial view.
Direct Response Services
Engage customers with precise, trigger-based responses mapped to ad campaigns and CTQs. This optimizes cross-sell and upsell opportunities at peak campaign hours.
Email Response Services
At Flatworld Solutions, we maintain sub-60-minute SLA response times. Our ticketing system integrates AI-based sorting and routing, reducing backlog and elevating CSAT for digital-first retail customers.
Consumer Product Support Services Process We Follow
Consumer product support is critical for businesses to maintain healthy relationships with consumers of different geography. So, our team will closely coordinate with consumers to offer the best consumer product support with the utmost transparency. Being a consumer product support service providing company, we follow a streamlined workflow which is as follows -
Gathering Client Requirements
We work with clients to identify their business challenge and existing process to understand the scenario in great depth
Strategizing Consumer Product Support Solutions
After the meeting, we will propose a consumer product support strategy or playbooks, aligned with FCR, TAT, and AHT benchmarks, which will help clients free up resources.
Appointing Implementation Teams
Our agents will be mapped into the project and they will be assigned the role of supporting consumers
Consumer Product Support
Our contact center agents are trained with Lean Six Sigma–informed scripts, compliance briefings, and empathy training to execute their roles as per the SLA.
Using Scripts and Filing Reports
After the service has been rendered, we will create documentation to help you follow up with the engagement. We generate weekly Root Cause Analysis (RCA) on escalations to refine responses and reduce rework.
Languages We Support
Dutch
Italian
Korean
French
Vietnamese
Norwegian
Chinese
Spanish
Turkish
German
Estonian
Hebrew
Czech
Thai
Bulgarian
Japanese
Finnish
Malay
Lithuanian
Hungarian
Portuguese
Latvian/p>
Swedish
Swiss
Polish
Arabic
Danish
Why Outsource Consumer Product Support Services to Flatworld Solutions?
Outsourcing consumer product support services to Flatworld Solutions can benefit you in many ways. Our personalized solutions suit all businesses in search of the best consumer product support services. Additionally, many perks can be had by choosing a consumer product support service provider like us, some of which include
Flexible Pricing Option
When you outsource consumer product support services, we offer our solution at affordable, customized rates, including volume-based, outcome-based, or hybrid packages, ensuring better control over Return on Investment (ROI).
100% Data Security
As an ISO/IEC 27001:2022 certified consumer product support service provider, we are aware of the latest data security guidelines and provide end-to-end data protection and access control. We take the best care to ensure the data is secure.
International Standards Quality
FWS is a premier outsourcing partner for consumer product support services, with 22 years years of experience in delivering standard solutions that consistently surpass quality expectations in FCR and CSAT scores.
Dedicated and Experienced Team
Our customer care specialists undergo role-based, Lean Six Sigma-aligned training to deliver consistent, high-touch interactions across every support channel.
Latest Tools and Technologies
We use the latest call center tools and infrastructure to ensure the best outcome and to leave the customers feeling glad about contacting our agent.
ISO Certified Consumer Product Support Services Provider
When you outsource consumer product support services to FWS, we assure unwavering commitment to ISO 9001:2015 standards so that your customers are satisfied.
On-time Delivery
We follow CTQ-driven SLAs to guarantee timely query resolution, helping you reduce AHT by up to 25% during peak periods.
24/7 Customer Support Services
We have highly available contact center agents who are ready to serve you anytime, anywhere.
Highly Scalable
Our consumer product support solutions are scalable and let you have more resources on our end to take care of surges.
Other Services You Can Benefit From
Client Success Stories
Flatworld Provided Outbound Calling to an Event Management Firm to Confirm Attendee List
A US-based event management client outsourced outbound calling by trusting our ability. We trained over 15 agents to handle the attendee list. The operations scaled mid-way and the project challenges were resolved without loss in productivity.
Read More
Flatworld Provided Cold Calling Support to a Contract Research Organization
A contract research firm specializing in safety and compliance of life sciences & food industry delegated cold calling support to garner the prospects and warm them up into paying customers.
Read More
Outsource Consumer Product Support Services to Flatworld Solutions
FWS is a highly revered outsourcing partner providing consumer product support services. We take pride in being an ISO certified customer support company because we streamlined workflow to help you receive consumer product support services for doubling the capacity to serve consumers taking interest in product purchase. Our solutions boost productivity and customer satisfaction levels in any complex circumstances. Our fresh and innovative call center solutions are the final step to help you increase customer satisfaction.
Are you ready to optimize your customer journey across pre-sale and post-sale touchpoints? Contact Flatworld Solutions to outsource Lean Six Sigma–driven consumer product support services and gain measurable improvements in CSAT, FCR, and cost efficiency.
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WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077
