Personalized Order Taking Services
Ensure a seamless client experience with our services. Equipped with multi-channel support, we provide reliable and effective order management across various platforms.
Managing client orders effectively is a complex task that many businesses struggle with. As a leading provider of personalized order-taking services, we follow a standardized workflow aligned with Critical to Quality (CTQ) metrics to improve your client experience and streamline your sales process. Equipped with technologies like IVR and CRM software, we deliver quick, precise order processing.
Handling high volumes of orders and customer inquiries might be a difficult task. Our services are specifically designed to address these complications, allowing you to focus on what you do best – running your business. Our experienced professionals manage customer inquiries and complaints and are adept at cross-selling and upselling to increase the overall value of each sale.
Our order-taking services are guided by the Lean Six Sigma philosophy, which enables us to identify Customer-Value-Adding (CVA) tasks, ensuring a sharp focus on order accuracy and revenue optimization. Maximize your sales potential with our order-taking answering services. Reach out for more information!
Client Success Stories
Cartoon Drawing Company Enhances Efficiency by 50% with Our Order Processing Services
A cartoon drawing company partnered with us to streamline their order processing and inbound services. By identifying and eliminating Non-Value Adding (NVA) steps in order handling, we significantly enhanced their workflow efficiency, prompting them to expand their call center team from 5 to 12 agents
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US-Based Utility Company Improves Customer Experience with Our Bilingual Support
A leading US energy company facing talent acquisition challenges approached us to enhance their customer experience. Our bilingual support agents and CVA-driven personalization enhanced their customer service, which resulted in an extended partnership.
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Optimize Operations with Our Streamlined Order Taking Services
Our services are designed to transform your business processes, increase customer satisfaction, and stimulate business growth. By applying statistical root cause analysis, we identify and resolve complex order management issues and offer your customers an effortless ordering experience through real-time data, streamlined workflows, and secure transaction processing. Here is how:
Inbound Order Taking Services
Using standardized workflows mapped to CTQs, our experts can manage a high volume of customer calls, cut down on wait times, and personalize the customer experience using advanced telecom systems and CRM integration.
Phone Order Taking Services
We use robust Interactive Voice Response (IVR) technology to streamline phone-based order processing, handle complex order variations, automate order confirmations, and provide real-time inventory status.
eCommerce Order Taking Services
Our eCommerce solutions are built on next-gen platforms that guarantee secure online order placement, real-time inventory tracking, secure payment, and allow e-retailers to serve customers around the clock and across the globe.
Order Management Services
Our advanced Order Management Systems (OMS) provide supply chain visibility and automated inventory management. The technology aids in quick order fulfillment and ensures timely delivery and increases overall sales.
Chat-based Order Taking Services
Our services incorporate AI-powered chatbots and live chat software to facilitate order taking via messaging platforms. This system offers instant responses and provides personalized product recommendations based on customer preferences.
Email Order Taking Services
Our email order workflows are stabilized via Lean-based process audits and include automated tracking aligned with Voice of Customer (VoC) feedback loops. This enables automated purchase confirmation and customer notification to offer seamless and non-intrusive order placement.
24/7 Order Taking Services
Our round-the-clock order taking services are supported by a variety of technologies, including eCommerce platforms, chatbots, and IVR. This guarantees uninterrupted service, which helps businesses serve customers in different time zones and increase sales opportunities.
Order Entry Services
Our error-proof order entry system is built with Poka-Yoke controls to prevent mistakes and ensure timely processing. The system increases operational efficiency with features like real-time order tracking and smooth connection with other business systems.
Online Order Taking Services
We provide secure online ordering services by using web-based technologies such as secure SSL protocols and online payment gateways. The technology enables personalized user interfaces and AI-powered recommendations for a rich, efficient shopping experience.
Small Business Order Taking Services
Our solutions designed for small businesses incorporate powerful yet cost-effective technologies like cloud-based telephony and user-friendly eCommerce systems. These systems pave the way for expansion and growth and provide small enterprises with an economical option.
More Comprehensive Order Taking Solutions We Offer
IVR (Interactive Voice Response) Order Taking
Multi-Lingual Order Taking
Social Media Order Taking
Telephone Order Taking
Custom order taking
Multi-language order taking
Fax Order Taking
Why Choose Us as Your Order Taking Service Provider?
With our highly skilled professionals, advanced technology, and adaptable solutions, we make sure that your order management process is seamless, efficient, and customized to your specific business needs.
Resource Optimization
We eliminate NVA within your existing workflows, which allows your internal team to dedicate their time and skills towards strategic, revenue-increasing activities, thereby creating better use of business resources.
Error Reduction
Our order-entry process is error-proofed using Poka-Yoke controls, ensuring all customer details are updated. Our Lean Process automation has previously led to a 30% reduction in documentation errors.
Brand Reputation
Our order taking procedure is an asset to your brand reputation. Customers who are happy with your brand will frequently suggest it to others, which will indirectly increase the reach of your marketing campaigns.
Reduced Operational Stress
Our team is trained to manage high-order volume with efficiency, greatly reducing the operational strain on your in-house team. This guarantees that your business processes run smoothly, even when orders are at their highest.
Access to Expertise
Our professionals have undergone extensive training in order management and customer service. This confirms that your customers always receive expert handling to improve their experience.
Higher Conversion Rates
Our services significantly influence purchasing decisions. We help enhance conversion rates by providing your customers with a higher chance of completing their orders.
Customization
We provide customized solutions that precisely match your operational structure and business objectives and ensure a smooth integration of our order taking process into your existing business model.
Continuous Improvement
We make sure that our services change over time to offer you the most effective order taking services by constantly reviewing our procedures based on user feedback and performance metrics.
Our Approach to Order Processing Call Center Services
Our order processing services are executed under a Define, Measure, Analyze, Improve, Control (DMAIC) framework, enabling proactive customer participation and secure order management. Our approach combines expert personnel, advanced technology, and secure data protocols to match your business dynamics.
Proactive customer participation
Proactive customer participation
Secure data collection and management
Automated order processing and verification
Multi-channel payment processing
Order fulfillment and delivery management
Industries We Serve
Healthcare
Real Estate
software
sports
Hotels
restaurant
Education
Logistics
eCommerce
Retail
Banking & Finance
Additional Services You Can Benefit From
Our services facilitate global reach and consistent customer care by providing multi-language support and round-the-clock availability.
Our outbound services include appointment scheduling and payment reminders, which offer convenience and help maintain professional customer interaction.
We provide targeted telemarketing campaigns and demographic-specific tactics to help businesses efficiently reach potential customers.
Our services include real-time reporting and performance metrics using CTQ dashboards and real-time VoC feedback, which help in identifying improvement areas and making data-driven decisions.
Outsource Order Taking Services to Flatworld Solutions
Choosing us as your order-taking service provider means opting for a creative, customer-centric approach. With AI-powered software and a DMAIC-based workflow, we can handle any volume of orders quickly and accurately. Our systems can seamlessly integrate with your existing e-commerce platforms to provide a seamless transition.
All automation is introduced only after Lean six sigma-driven process stabilization to preserve your workflow integrity. Our commitment to technology extends to our data management and reporting. We provide in-depth analytics to help you understand your customers' buying patterns, preferences, and concerns, guiding business strategies and improving customer relations.
With a focus on improving both the client's experience and the reputation of your business, our team is trained in providing personalized customer service. Our 24x7 support guarantees that we're always available, no matter when your customers choose to shop. To provide an extra layer of security and convenience, we provide secure solutions for processing payments.
Looking for a customized order management solution? Let us design a unique order taking service that aligns with your business objectives.
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WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
FAQs
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077
